Healthcare Triage: Healthcare and Customer Satisfaction – Not ALWAYS Mutually Exclusive

You’ve all experienced it: There’s a problem with your health care bill, or you have difficulty getting coverage for the care you need. Your doctor or hospital tells you to talk to your insurer. Your insurer tells you to talk to your doctor or hospital. You’re stuck in an endless runaround.

A small patient advocacy industry has sprung up to help, but that help can cost several hundred dollars an hour. Is there a way to get the customer service we deserve? That’s the topic of this week’s Healthcare Triage.

Special thanks to Austin, from whose Upshot column this episode was adapted. Links to further reading and sources can be found there.


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